HOW ISOMETRIK AI BUILT A HIGH-ACCURACY KNOWLEDGE ASSISTANT
A custom AI-powered knowledge platform that unified scattered manuals, SOPs, and internal documentation into a single, trusted source of truth for industrial teams.
KlugBot
KlugBot operates in the industrial equipment sector, where accuracy is mission-critical and incorrect information can lead to downtime, safety risks, and financial loss.
KlugBot’s internal knowledge lived across
- •Thousands of equipment manuals
- •PDFs and SOP documents
- •Email threads and technician notes
- •Legacy folders and shared drives
KlugBot needed a platform where
- •Answers are instant
- •Information is verified
- •Access is permission-controlled
- •Hallucinations are unacceptable
Teams often relied on memory or guesswork to find the “right” answer.
When Scattered Knowledge Creates Operational Risk
Despite having extensive documentation, KlugBot faced systemic failures in how knowledge was accessed and trusted.
Information Trapped in Silos
Critical equipment data lived across dozens of disconnected sources, none of which were searchable or structured as a single system.
Accuracy Was Non-Negotiable
A single incorrect answer—torque specs, wiring instructions, safety limits—could cause equipment failure, warranty loss, or safety incidents.
Slow, Manual Information Retrieval
Field technicians and support teams spent minutes or hours searching for answers, compounding delays across daily operations.
No Single Source of Truth
Multiple versions of documents existed, with no way to ensure teams were referencing the latest or approved information.
Zero Tolerance for AI Hallucinations
Generic AI tools fabricate answers. KlugBot needed an AI system that only responds with grounded, verified information - or refuses to answer.
Operational knowledge was abundant — but unreliable, fragmented, and risky to use.
Bringing Industrial Knowledge to Life Through Custom AI
Isometrik AI built a purpose-built industrial knowledge assistant focused on accuracy, traceability, and ownership — not generic chat behavior.
Industrial-Tuned AI Assistant
Teams can now ask :
- •What is fault code E21 on Model ZX100?
- •Show wiring specs for the 2019 control unit
- •What’s the maintenance interval for pump Series Q?
The assistant returns verified, source-backed answers in seconds
Multi-Agent Governance Layer
Specialized agents validate sources, resolve conflicts, and route queries, ensuring reliable answers even in high-risk environments.
- •Validate retrieved excerpts
- •Cross-check duplicate content
- •Reject low-confidence matches
- •Route queries to the correct document type
This governance layer ensures reliability at scale — even in high-risk environments.
High-Fidelity RAG (No Hallucinations)
Accuracy-first retrieval grounded in approved documents, with source-backed answers and confidence scoring :
KlugBot’s assistant uses:
- •Domain-tuned embedding models
- •Strict grounding to approved documents
- •Citation-based responses
- •Document-level traceability
- •Source-backed answers with confidence scores
If confidence falls below threshold, the system refuses to answer instead of guessing.
Custom LLM Deployment
AI runs entirely in a custom environment with full IP ownership, no data leakage, and no third-party model training :
- •No data leakage
- •No third-party training
- •Full IP ownership
- •Faster inference and higher accuracy
If you don’t own the model, you don’t own the intelligence.
Unified Knowledge Infrastructure
All institutional knowledge was ingested into a single intelligence layer :
- •Equipment manuals
- •Engineering PDFs
- •Troubleshooting guides
- •Maintenance logs
- •SOPs and training material
Content was normalized, chunked, encrypted, and stored in a vectorized knowledge system designed for industrial retrieval.
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Built for Scale, Speed, and Intelligence
A modern, cloud-native stack powering KlugBot’s knowledge assistant.
Results & Impact
Accuracy, Speed, and Operational Reliability at Scale.
Answer Accuracy
Internally validated across equipment queries
Information Retrieval
Critical knowledge surfaced instantly
Safer Operations
Reduced risk of incorrect instructions and rework
Isometrik AI transformed our fragmented documentation into a reliable product intelligence platform delivering verified answers our teams trust every day.
Product & Operations Lead, KlugBot
Why This Succeeded
Accuracy-first engineering instead of chatbot behavior
Custom deployment ensured IP ownership and auditability
Industrial-native RAG pipeline, not generic embeddings
Unified knowledge replaced tribal memory
12–16 week rapid deployment accelerated time-to-value
KlugBot shows what happens when industrial knowledge is rebuilt with AI at its core.
Industrial intelligence becomes centralized, accurate, and scalable.
This wasn’t AI on documents. Intelligence was embedded into workflows, knowledge access, and decisions fully owned and auditable.
Knowledge Is Centralized
A single AI-driven source of truth replaces fragmented documentation.
Errors Are Reduced
High-accuracy responses eliminate inconsistencies and manual lookup.
Intelligence Is Owned
Knowledge remains auditable, controlled, and scalable without dependency.
Frequently Asked Questions
Common questions people search about KlugBot's AI system
Ready to Transform Your Platform?
Get a custom AI solution that you own — built for your business.