HOW ISOMETRIK AI SCALED A HIGH-GROWTH MARKETPLACE WITH CUSTOM AI
A custom AI-powered intelligence layer that turned TrulyFree’s fast-growing eco-consumer marketplace into a scalable, automated, and data-driven operation.
TrulyFree
TrulyFree is a fast-growing U.S. eco-consumer brand and marketplace serving 100,000+ customers. As their product line, subscriptions, and marketplace expanded, operational complexity scaled even faster creating fragmented data, overloaded support, and limited real-time visibility for leadership.
Trusted by sustainability-focused households across the U.S., TrulyFree partners with Isometrik AI to power intelligence, automation, and operational efficiency at scale
When Marketplace Growth Outpaces Operations
Despite strong demand and a functioning marketplace, TrulyFree faced challenges unrelated to platform development.
Rising Operational Load
Customer support, order updates, and subscription queries were repetitive and time-consuming, driving up cost-to-serve.
Fragmented Customer Intelligence
Customer data lived across orders, subscriptions, support tickets, reviews, and email preventing churn prediction, personalization, and lifecycle insights.
Manual Marketplace Workflows
Reviews, tags, feedback, and prioritization were handled manually slowing onboarding, issue resolution, and customer experience.
Growth was accelerating — but intelligence wasn’t keeping up.
Isometrik AI Deployed a Unified Multi-Agent Intelligence Layer
Each solution directly mapped to a core business bottleneck
AI Support Agent
Problem Mapped : Operational overload & rising support costs
Delivered :
- •Automated customer queries
- •Order & subscription updates
- •Product and delivery assistance
- •Common issue resolution
Outcome: 60–70% lower support load, without increasing headcount
Customer Intelligence Agent
Problem Mapped : Fragmented data & zero customer visibility
Delivered :
- •Unified customer behavior across orders, churn, and sentiment
- •Lifecycle and subscription tracking
- •Predictive insights for retention and upsell
Outcome: Higher retention and repeat purchases driven by real customer insight
Marketplace Operations Agent
Problem Mapped: Marketplace growth outpacing internal capacity
Delivered:
- •Automated product tagging and classification
- •Review and ticket analysis
- •Early issue detection
- •Conversation summarization
Outcome: Marketplace scale without operational chaos or manual overhead
Predictive Operations Agent
Problem Mapped: Reactive planning and supply instability
Delivered:
- •Demand forecasting
- •Stock and subscription risk prediction
- •Revenue and logistics insights
Outcome: Fewer stockouts and predictable growth through AI forecasting
Intelligence Dashboard
Problem Mapped: Decision-making without real-time clarity
Delivered:
- •Customer health signals
- •Operational and churn alerts
- •Revenue and marketplace performance insights
Outcome: Executives make faster, data-backed decisions from a single view
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Built for Scale, Speed, and Intelligence
A cloud-native stack built to scale, perform, and adapt in real time.
Results & Impact
Measurable results that transformed marketplace operations through AI automation.
Support Load Reduction
AI resolved repetitive support tasks, cutting ticket volume dramatically.
Higher LTV & Stability
Churn prediction + personalized journeys strengthened subscription retention.
Accelerated Marketplace Processes
Automated tagging, reviews, and classifications across the catalog.
We didn’t need more tools—we needed intelligence. Isometrik AI helped us automate operations, unify customer data, and scale the marketplace without increasing team size.
Founder, TrulyFree
Why This Succeeded
Precise problem–solution alignment enabled meaningful AI impact
Purpose-built multi-agent architecture delivered superior orchestration
E-commerce-specific intelligence strengthened decision accuracy
Behavioral predictive models improved retention and revenue signals
12–16 week rapid deployment accelerated time-to-value
TrulyFree shows what happens when a marketplace is powered by custom AI at its core.
Operations become scalable, intelligent, and predictable.
This wasn’t AI added on later. Intelligence was embedded across support, customer data, operations, and forecasting unlocking scale without headcount growth.
AI-Driven Support
Automated agents resolve repetitive queries and reduce support load without added headcount.
Unified Intelligence
DCustomer data is consolidated into one layer for clear insights and better decisions.
Clean Scalability
Automation replaces manual workflows, enabling predictable growth without complexity.
Frequently Asked Questions
Common questions people search about AI-powered marketplaces
Ready to Transform Your Platform?
Get a custom AI solution that you own — built for your business.