PRIVACY POLICY
1. OverviewIsometrik AI (" Isometrik," "we," "our," or "us") is an AI solutions company providing custom-built AI agents, conversational AI platforms, and business automation services to organisations across healthcare, logistics, professional services, recruitment, and more.This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website at isometrik.ai, use our products and services, or interact with us in other ways. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect2.1 Information You Provide Directly Contact and inquiry data — name, email address, phone number, company name, job title, and any message content submitted through contact forms or strategy call bookings. Account credentials — username, password, and profile information when you register for our platform. Business information — details about your business processes, workflows, integration preferences, and data sources shared during onboarding or consulting. Payment information — billing details processed securely by our payment providers; we do not store full card numbers. Communications — emails, chat messages, and support tickets you send to us. 2.2 Information Collected Automatically Usage data — pages visited, time spent, features used, click patterns, and session data. Device and technical data — IP address, browser type and version, operating system, device identifiers, and referring URLs. Log data — server logs recording requests to our infrastructure, including timestamps and error reports. Cookies and similar technologies — see Section 8 for full details. 2.3 Information from Third Parties Data from CRM integrations (Salesforce, HubSpot, Zendesk) that you authorise us to access. Business information from LinkedIn, publicly available databases, or enrichment services used for our AI agents. Analytics data from partners such as Google Analytics. 2.4 AI-Processed DataWhen you deploy our AI agents, your customer data and business content may be processed by our AI models to generate responses, automate workflows, and provide analytics. We treat this data with strict confidentiality and do not use it to train general-purpose models without explicit consent.
3. How We Use Your InformationWe use your information to: Provide, operate, and improve our AI products and services. Process transactions and send related invoices and confirmations. Send technical notices, security alerts, and support messages. Respond to your comments, questions, and requests. Send marketing communications where you have opted in or where permitted by law. Monitor and analyse trends, usage, and activities in connection with our services. Personalise your experience and deliver content relevant to your interests. Detect fraud, enforce our terms, and protect our users. Comply with legal obligations.
4. Sharing & DisclosureWe do not sell your personal information.4.1 Service Providers We engage trusted third-party vendors who help us operate our services, including cloud hosting providers (e.g., AWS, Google Cloud), payment processors, email delivery services, and analytics platforms. These vendors are contractually bound to use your data only to perform services on our behalf.4.2 Business Transfers If Isometrik AI is involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset. We will provide notice before your information becomes subject to a different privacy policy.4.3 Legal Compliance We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with applicable law, protect our rights, prevent fraud, or ensure user safety.4.4 With Your Consent We may share your information for any other purpose with your explicit consent. We never share your business data or customer data with other Isometrik clients, nor do we use it to improve AI models for third parties without your written consent.
5. Data RetentionWe retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. AI conversation logs from deployed agents are retained for a period agreed upon in your service agreement (typically 90–365 days) and then purged. When we no longer need your data, we securely delete or anonymise it.
6. Data SecurityWe implement industry-standard safeguards to protect your data: Encryption — data encrypted in transit (TLS 1.2+) and at rest (AES-256). Access controls — role-based access with the principle of least privilege enforced. Audit logs — all data access events logged and monitored. HIPAA compliance — for healthcare clients, we adhere to HIPAA technical safeguard requirements. Vulnerability management — regular security assessments and penetration tests. Incident response — documented procedures for detecting, containing, and notifying affected parties of data breaches. No method of transmission over the internet is 100% secure. We encourage you to use strong passwords and safeguard your account credentials.
7. Your RightsDepending on your jurisdiction, you may have the following rights: Access — request a copy of the personal data we hold about you. Correction — ask us to correct inaccurate or incomplete information. Deletion — request erasure of your personal data (&aosp right to be forgotten &aosp). Portability — receive your data in a structured, machine-readable format. Restriction — ask us to restrict processing in certain circumstances. Objection — object to processing based on our legitimate interests or for direct marketing. Withdraw consent — where processing is based on consent, withdraw it at any time. To exercise any of these rights, contact us at privacy@isometrik.ai. We will respond within 30 days. If you are located in India, rights under the DPDPA 2023 apply. If you are a California resident, rights under the CCPA/CPRA apply.
8. Cookies & Tracking TechnologiesWe use the following types of cookies: Strictly necessary cookies — required for the site to function; cannot be disabled. Analytics cookies — understand how visitors interact with our site (e.g., Google Analytics). Marketing cookies — deliver relevant advertisements and track campaign performance. Functionality cookies — remember your preferences such as language or theme. You can control non-essential cookies through our cookie consent banner or your browser settings.
9. International Data TransfersIsometrik AI operates globally. Your information may be processed in countries including the United States, India, and the UAE. Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) for cross-border transfers.
10. Children"s PrivacyOur services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
11. Changes to This PolicyWe may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date, notify registered users via email or in-product notification, and where required by law, obtain renewed consent.
12. Contact UsEmail: privacy@isometrik.ai General: hello@isometrik.ai Website: https://isometrik.ai